thread Check Name and Notes not showing on POS in Payments Troubleshooting

Check Name and Notes not showing on POS

Tarra32 — Sat, 20 Sep 2025 12:25:42 GMT

In the menu grid layout (Square for Restaurants) I added the function "Check Name and Notes" to the Home Screen, but it does not show on the POS. Anyone have that issue?

Re: Check Name and Notes not showing on POS

Kassi_ — Sun, 07 Feb 2021 14:50:56 GMT

Hey there, @Tarra32 -

Welcome back to the Community.

Could you elaborate a little more on your situation with the "Check Name & Notes"?

I would need to know some more details such as the hardware you're using, how you added that function, etc. This will give me a better idea on what our next steps will be.

Thank you! I will keep an eye out for your reply👀.

Re: Check Name and Notes not showing on POS

Tarra32 — Wed, 10 Feb 2021 23:21:36 GMT

Here is one of my Square for Restaurants POS Menu setups. I added the button "Check Name and Notes" (I selected an empty space, clicked the + sign, selected 'add function ADD CHECK NAME AND NOTES'). The button shows successfully in the backend, but when I open the POS, that button is not there.

Re: Check Name and Notes not showing on POS

isabelle — Thu, 11 Feb 2021 21:44:46 GMT

When you have no payments pending in offline mode - can you try to delete and reinstall the app @Tarra32?

Also - have other adjustments you've made on the backend shown up on your POS previously? ✨

Re: Check Name and Notes not showing on POS

Tarra32 — Thu, 11 Feb 2021 23:20:54 GMT

Thanks Isabell. I actually ended up contacting square support. They 'fixed' it, but the fix made it a little more complicated for my cashiers. We are a take out only location, and in order for that function to appear, they apparently had to activate the tables function. I really don't want that, but it's the only way to type a note for the entire order, as opposed to a note for an item in the order. This whole issue would go away if there was a way for me to enter curbside pickup info (specifically vehicle info) in the store. (I know we can do it for online ordering, but I don't see that as an option for a physical location, which is odd, especially given these current COVID times)

Re: Check Name and Notes not showing on POS

isabelle — Fri, 12 Feb 2021 01:44:53 GMT

Hey @Tarra32! ✨

Thank you so much for circling back to this thread to offer your findings from speaking with our Support Team. We appreciate that. I'll make sure to update this thread if I hear anything about an alternative workaround.