thread Customer order email confirmation in Payments Troubleshooting

Customer order email confirmation

JLH23 — Sat, 20 Sep 2025 12:25:33 GMT

Hello, I was just notified by a customer that the email attached to the order confirmation that is emailed to all customers upon placing an order, has the business owner's personal email attached. I have searched for where to change this and see it nowhere. The customer sent me a screen shot and it is in fact wrong. I have changed under account settings multiple times to no avail. When i click in the top right of the dashboard screen it shows Owner with the incorrect email... so where do i find the spot to change that? Thank you!

Re: Customer order email confirmation

isabelle — Sun, 07 Feb 2021 17:29:39 GMT

Hey @JLH23!

Thanks for posting in the Seller Community ✨

Can you try going to Square Online > Settings > General? Are you able to edit the information there?

I would also suggest going to Account & Settings > Receipt and Locations to make the appropriate changes. I hope this helps! Let me know if not.