thread Re: configuration of certificate for a new custom domain in Payments Troubleshooting

configuration of certificate for a new custom domain

rdrummond — Sat, 20 Sep 2025 12:24:42 GMT

Hi, I just upgraded my website to a custom domain name that I had purchased before (I purchased the custom domain though weebly, prior to doing any site design or design publishing to the .square.site domain). I have since upgraded my account to professional and published to my intended custom domain, however when I point a browser to my site I am getting a certificate error (the site is not secure) because the cert has .weebly.com in it? Do I need to take any action to update the cert for the custom domain?

Re: configuration of certificate for a new custom domain

BernadetteA — Fri, 12 Feb 2021 23:04:35 GMT

Hi @rdrummond Can you try unpublishing the domain from Website>General Settings, and then log into the editor and re-publish?

Re: configuration of certificate for a new custom domain

rdrummond — Fri, 12 Feb 2021 23:18:31 GMT

Hi,

thanks for the followup. My issues was resolved yesterday by Tawny from phone support -- I had failed to configure DNS for one thing...then we did an unpublish/publish and then my proper cert was deployed within a few hours.

FWIW: the DNS configuration was a little confusing for me when I did the site upgrade, as I had purchased my custom domain name previously through weebly, and thus didn't think that I needed to update the DNS as I was not coming from "another domain host". Through phone support I realized I had to find the "Domain" settings under my account name in the Square dashboard. Noting this here for anyone else who may run into the same issue,

Re: configuration of certificate for a new custom domain

BernadetteA — Fri, 12 Feb 2021 23:25:58 GMT

Thank you so much for providing your feedback. I think this could be helpful information for future sellers, and something our team may need to take another look at.

Let us know if you have any other questions. 🙂