thread Re: International Online Sell Rejected in Payments Troubleshooting

International Online Sell Rejected

ChristianB — Sat, 20 Sep 2025 12:23:00 GMT

I have a client who tried to purchase an item from my Square Online site and lives in Northern Ireland (UK). The form would not accept his address. It seems I can only process sales from the online square page if they are in the US. Do I need to go back to PayPal?

Re: International Online Sell Rejected

Goldneye — Wed, 17 Feb 2021 00:05:20 GMT

HI, hopefully this Square Support page will help. States it would need to be via manual entry.

https://squareup.com/help/us/en/article/5085-accepted-cards

Re: International Online Sell Rejected

isabelle — Wed, 17 Feb 2021 00:33:40 GMT

Sounds like you may need to set up international shipping in order for customers to enter their international addresses. Have you set up international shipping @ChristianB?

Re: International Online Sell Rejected

ChristianB — Wed, 17 Feb 2021 01:31:08 GMT

This is exactly the issue, as I have been able to receive payments from other countries like Singapore. But UK is an issue. How do I set up international shipping? I have gone in and acting like a customer, I chose Northern Ireland and entered his information. The system said it was not a recognized address.

Re: International Online Sell Rejected

isabelle — Wed, 17 Feb 2021 01:34:56 GMT

Try adding a shipping region (UK)@ChristianB. Let us know if that works.