thread Re: Cannot fill in Credit Card info from Home computer but works for everyone else in Payments Troubleshooting

Cannot fill in Credit Card info from Home computer but works for everyone else

dftoregon — Sat, 20 Sep 2025 12:20:10 GMT

I recently made an on-line donation link. When I attempt to test it, the credit card info box will not open to fill in info. However if I send the link to someone else it works. Why does it not work on the computer I made it with but works for everyone else.?

Re: Cannot fill in Credit Card info from Home computer but works for everyone else

isabelle — Tue, 23 Feb 2021 16:28:05 GMT

Hey @dftoregon ✨

Thanks for posting in the Seller Community!

Hmmm. Are you getting a specific error message or are you just unable to enter any card info? Let me know 👩🏼‍💻

Re: Cannot fill in Credit Card info from Home computer but works for everyone else

Frumguy — Tue, 26 Oct 2021 02:12:16 GMT

I'm having the same issue. The cursor doesn't even let me click on the credit card box. Desperately looking for a solution.

Re: Cannot fill in Credit Card info from Home computer but works for everyone else

Frida — Wed, 27 Oct 2021 19:49:56 GMT

Hello @Frumguy and @dftoregon,

Thanks for posting in the Seller Community, welcome back!

Just a few questions here, What browser are you using when trying this? Chrome always works best just to advise 😊.

Let me know what errors you are seeing as well so we can troubleshoot further.

Re: Cannot fill in Credit Card info from Home computer but works for everyone else

Frumguy — Mon, 01 Nov 2021 02:16:06 GMT

Thanks for posting, Frida.

I'm currently using Google Chrome although I've tried on both Firefox and Edge without any success.

I'm not getting any error message just the box doesn't allow me to enter the card number.

Re: Cannot fill in Credit Card info from Home computer but works for everyone else

Frida — Tue, 02 Nov 2021 22:48:22 GMT

Gotcha, thanks for providing that tid bit of info @Frumguy. Edge currently is not a supported browser, however Chrome is.

Have you tried clearing the cache, cookies, ect from chrome?

Re: Cannot fill in Credit Card info from Home computer but works for everyone else

Frumguy — Wed, 03 Nov 2021 19:28:42 GMT

Thank you, Frida. I cleared the Cookies and Cache and it seems to have worked!!

You're a lifesaver.

Re: Cannot fill in Credit Card info from Home computer but works for everyone else

Frida — Wed, 03 Nov 2021 22:21:03 GMT

@Frumguy, Hooray! I'm happy to hear it was a quick fix! 😊

Re: Cannot fill in Credit Card info from Home computer but works for everyone else

Frumguy — Thu, 11 Nov 2021 20:41:58 GMT

Unfortunately, now after I click on the "Charge" button, the screen reads "Processing" with the circle revolving forever... I guess it wasn't fixed, after all.