Invoices are sending to an email different than customer record

PMIguitar — Sat, 20 Sep 2025 12:19:52 GMT

I have recurring invoices for all of my customers. I have set up all my customers with their contact information. When I look at the customer record it shows the correct email, but when it actually sends the invoice, it goes to another email address of a total stranger.

Examples:

firstname128@icloud.com sent to firstname128@gmail.com (which doesn't exist)

firstinitiallastname10@gmail.com sent to firstinitiallastname@gmail.com (which is a totally different person)

How do I fix this? The customer record is correct so I don't understand why this is happening.

Re: Invoices are sending to an email different than customer record

sayra — Thu, 25 Feb 2021 00:51:21 GMT

Hey @PMIguitar. Welcome to our Seller Community!

This seems to be an issue with the email, not the settings if everything looks correct on your invoice. Is there a way you can send yourself an invoice to test the email? If this persists, please contact our Customer Success Team to help you troubleshoot further as it may be an account-specific issue. They will be happy to open a ticket for you so we can take a look at the back end of the account.

thread Invoices are sending to an email different than customer record in Payments Troubleshooting

Invoices are sending to an email different than customer record

Re: Invoices are sending to an email different than customer record