Trouble with recurring invoice

lstacy21 — Sat, 20 Sep 2025 12:19:15 GMT

I had a customer sign up for a 3 payment option

- but the set-up was wrong (my fault)

- that initial transaction billed her at the full amt (she was ok with paying in full, just wanted to ensure I cancelled future payments)

- so in Dec called Square to ensure the next invoice/the series was deleted...

- the Square rep said she couldn't seen anything in the invoice queue (perhaps we weren't looking in the 'recurring' section(?), but I am new to all this!)

In Jan

- I got an email from Square saying that customer was about to be charged

- I immediately logged in and canceled the invoice

- this was annoying considering my customer also got the email and it looked like I hadn't taken care of things in Dec

In Feb (last week)

- I got an email that my customer was BILLED (no warning email as I had received in Feb)

- I immediately called to have the transaction refunded

- the customer had her debit card on file and incurred and overdraft charge (she was able to get it reversed)

- I have deleted the customer from my account

- I fear that there is still some 'recurring charge' that will show up in March

How can I ensure that there are NO invoices to come (could they be anywhere other than RECURRING)? How can I ensure that her CC info isn't somewhere in the system? She is no longer showing up as a customer, but again, I am worried that she will be invoiced and/or billed in March.

Re: Trouble with recurring invoice

Goldneye — Wed, 24 Feb 2021 16:54:27 GMT

HI, hopefully this Square Support page will help.

https://squareup.com/help/ca/en/article/6105-manage-your-square-invoices

Scroll down to Edit, Cancel or Archive Invoices

thread Re: Trouble with recurring invoice in Payments Troubleshooting

Trouble with recurring invoice

Re: Trouble with recurring invoice