thread Re: Scanner no longer reading barcodes from receipts. in Payments Troubleshooting

Scanner no longer reading barcodes from receipts.

tspoutlet — Sat, 20 Sep 2025 12:19:01 GMT

Please help,

my barcode scanner will no longer register barcodes from the bottom of customer receipts to search for transactions.

The scanner doesn't seem to see a barcode at all. no beep as if I'm scanning a blank page.

Other barcodes work fine

Re: Scanner no longer reading barcodes from receipts.

JustinC — Thu, 25 Feb 2021 18:43:05 GMT

Hmm, tricky. Sounds like an issue with the POS software. Checked for updates? What device do you use?

@tspoutlet

Re: Scanner no longer reading barcodes from receipts.

tspoutlet — Sat, 27 Feb 2021 23:36:40 GMT

IOS 14.4

Retail app v.5.59

Re: Scanner no longer reading barcodes from receipts.

Kassi_ — Mon, 01 Mar 2021 17:30:03 GMT

Hey @tspoutlet -

Stepping in for Justin here!

What type of bar code scanner are you using? Also, what type of Square hardware are you using?

I will keep an eye out for your reply👀.

Thank you!

Re: Scanner no longer reading barcodes from receipts.

tspoutlet — Mon, 01 Mar 2021 20:01:33 GMT

Zebra Symbol LS2208

I am using the square stand kit

Re: Scanner no longer reading barcodes from receipts.

Kassi_ — Tue, 02 Mar 2021 23:10:55 GMT

@tspoutlet -

Have you tried any troubleshooting steps on your own already?

One step I would suggest would be to delete the Point of Sale app and install it again. If you have any Offline Transactions, wait until those are connected & uploaded before doing so. If you don't the Offline Transactions will be lost.