thread Re: Item Reviews link going to 404 nowhere in Payments Troubleshooting

Technical Issues with Submitting & Displaying Customer Reviews

Remy — Sat, 20 Sep 2025 12:18:37 GMT

Hi there! Our customers are having issues submitting their reviews. Also, for many months we haven't received any reviews, and, speaking with customers, it appeared that the email requesting for reviews never went out. Anyone with issues with Customer Reviews?

Thanks,

Remy

Item Reviews link going to 404 nowhere

Phillybaker — Thu, 21 Jan 2021 16:28:39 GMT

My customers are reporting that item reviews are going to 404 broken link. What's up? Is this just my problem?

Re: Item Reviews link going to 404 nowhere

AshleyK — Fri, 22 Jan 2021 18:33:30 GMT

@Phillybaker I'm really sorry to hear the frustration regarding your reviews. Are the average stars of the reviews still showing? It's currently a feature request to display the actual reviews of the items themselves.

Re: Item Reviews link going to 404 nowhere

Phillybaker — Fri, 22 Jan 2021 18:41:25 GMT

Not sure how your comment is responsive to my post about broken links for customers to leave reviews. As of now, the system won't even allow my customers to make a review, much less see the reviews.

product review email

jdeviese — Fri, 26 Feb 2021 15:57:00 GMT

I just received an email from a client saying that he tried to review my products but the links did not work. I tried them myself, and the buttons go to a blank page on my website--all the headers and footers, colors, etc., but no product-specific content.

Has anyone else experienced this? Is there a setting somewhere that I've missed? Other customers have been able to leave reviews without issue. But these links don't seem to work now.

Re: Technical Issues with Submitting & Displaying Customer Reviews

isabelle — Sat, 27 Feb 2021 01:45:52 GMT

Hey @Remy!

Good to see you around the Community again ✨

Just to be clear - are these the reviews they can access from your receipts? Or through Square Marketing? Let me know! 👩🏼‍💻

Re: Item Reviews link going to 404 nowhere

savagemann — Sat, 27 Feb 2021 07:07:02 GMT

I am having the same issue. Several customers have reported to me that the link in the email to leave a review are taking them to a broken page

Re: product review email

savagemann — Sat, 27 Feb 2021 14:49:48 GMT

I am having the exact same issue. A few customers have reported to me over the last few days they are trying to leave reviews via the link in the email, which I have set to send after 3 weeks. They get the exact same issue you are stating.

Re: Item Reviews link going to 404 nowhere

Phillybaker — Sat, 27 Feb 2021 15:22:30 GMT

contact support; they were able to fix it.

Re: Technical Issues with Submitting & Displaying Customer Reviews

Remy — Sat, 27 Feb 2021 17:42:12 GMT

Hi Isabelle! I believe it's from the email they receive to review the items (tell us what you think) they've ordered. Please see the photo below. Thank you! Remy

Re: Technical Issues with Submitting & Displaying Customer Reviews

isabelle — Sun, 28 Feb 2021 17:20:35 GMT

Is this occurring for all reviews or just for one customer @Remy?

Re: product review email

isabelle — Sun, 28 Feb 2021 19:17:13 GMT

Hey @jdeviese @savagemann and @Remy 👋

It sounds like you're all reporting the same issue.

Just to be clear - is this occurring for all of your reviews? Let me know, and I will also be reporting to our Engineering Team that you've identified a bug.

Re: product review email

jdeviese — Sun, 28 Feb 2021 19:36:03 GMT

It seems to be the case with all who are attempting to write reviews, yes.

Re: product review email

savagemann — Sun, 28 Feb 2021 19:40:58 GMT

Yes. It seems to be from multiple items and multiple review attempts

Re: product review email

isabelle — Sun, 28 Feb 2021 19:43:05 GMT

@jdeviese @savagemann

Do you happen to know if this is occurring on a specific browser? Also - are they opening the review on a computer or a mobile device?

I filed a ticket with our Engineering Team for them to look into it.

Re: product review email

savagemann — Sun, 28 Feb 2021 19:46:54 GMT

I'm not sure what browser. I will try to find out. I have had them tell me they tried on their phone and then later trying on their desktop

Re: Technical Issues with Submitting & Displaying Customer Reviews

isabelle — Sun, 28 Feb 2021 19:53:06 GMT

Thank you! Let me know @savagemann.

Re: Technical Issues with Submitting & Displaying Customer Reviews

savagemann — Sun, 28 Feb 2021 20:06:56 GMT

Safari, chrome, chrome mobile and firefox

Re: Technical Issues with Submitting & Displaying Customer Reviews

Remy — Sun, 28 Feb 2021 22:01:33 GMT

@isabelle We have been experiencing issues with the Reviews feature for many months now. From not sending emails to customers to review their purchased items to not being able to review them. I thought I was the only one. So kind of happy to see that this is a more common bug than I thought as this might be solved quicker than if it was just me.

Re: Technical Issues with Submitting & Displaying Customer Reviews

OZPremiumHemp — Mon, 01 Mar 2021 00:12:21 GMT

I’ve been having the same issue with my customers unable to leave a review since I started my site. They just end up at my homepage that only shows the color of the header and footer.
What do I need to do to my site in order for them to be able to leave me a review?

It feels like I’m begging them now to keep trying and I shouldn’t have to do this.
Help please!