thread Re: Transactions are going to the old email address but everything else comes to the current one in Payments Troubleshooting

Edited email address but Square Online order emails are still going to the old email address?

BoomerSooner — Sat, 20 Sep 2025 12:17:07 GMT

[The title of this thread has been adjusted from the original: Transactions are going to the old email address but everything else comes to the current one]

We changed our account email address but sales transactions keep getting sent to the old email address. Daily sales and transfers come to the new address but all orders are going to the old email. Help . . .

Re: Transactions are going to the old email address but everything else comes to the current one

isabelle — Tue, 02 Mar 2021 17:17:11 GMT

Hey @BoomerSooner!

Good to see you around the Seller Community ✨

Please also adjust the email under Square Online > Settings > General:

Does that work? Let me know! 👩🏼‍💻

Re: Transactions are going to the old email address but everything else comes to the current one

BoomerSooner — Wed, 03 Mar 2021 01:54:22 GMT

It's already on the new email. Not sure where to look next.

Re: Transactions are going to the old email address but everything else comes to the current one

isabelle — Wed, 03 Mar 2021 01:56:40 GMT

Hmmm. Please give us a call tomorrow between 6am-6pm PST. I want to make sure we get this resolved.

Feel free to circle back with whatever your findings are, perhaps we can mark it as a best answer for any other sellers that come across this issue. Thank you @BoomerSooner.

Re: Transactions are going to the old email address but everything else comes to the current one

BoomerSooner — Wed, 03 Mar 2021 01:57:40 GMT

Thanks, will do.