https://community.squareup.com/t5/Payments-Troubleshooting/Why-does-my-logo-not-save-in-the-receipt-image-after-I-log-off/m-p/250304#M16745 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/355250">@TIMG007</a> Yikes, this is a first. Are you actually hitting <EM>Save</EM>? The best way to tackle this one is to take a video and <A href="https://squ.re/2LW3Gz3" target="_blank">call CS</A> with it. Our Engineering team will need a visual so they can understand exactly what's going.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 02 Mar 2021 19:06:12 GMT JustinC 2021-03-02T19:06:12Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-does-my-logo-not-save-in-the-receipt-image-after-I-log-off/m-p/250253#M16744 <P>I add in a jpeg logo which via Chrome and Explorer the receipt image page and it shows up in the example but as soon as I log off and login again it is gone. I do get the error telling me to upload a jpeg which is super not useful of course!</P> Sat, 20 Sep 2025 12:16:53 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-does-my-logo-not-save-in-the-receipt-image-after-I-log-off/m-p/250253#M16744 TIMG007 2025-09-20T12:16:53Z https://community.squareup.com/t5/Payments-Troubleshooting/Why-does-my-logo-not-save-in-the-receipt-image-after-I-log-off/m-p/250304#M16745 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/355250">@TIMG007</a> Yikes, this is a first. Are you actually hitting <EM>Save</EM>? The best way to tackle this one is to take a video and <A href="https://squ.re/2LW3Gz3" target="_blank">call CS</A> with it. Our Engineering team will need a visual so they can understand exactly what's going.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 02 Mar 2021 19:06:12 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Why-does-my-logo-not-save-in-the-receipt-image-after-I-log-off/m-p/250304#M16745 JustinC 2021-03-02T19:06:12Z