thread Re: Square online / Facebook Sync in Payments Troubleshooting

Square online / Facebook Sync

matthewfrey — Sat, 20 Sep 2025 12:15:53 GMT

I'd setup my square online with my facebook Pixel - And its working and showing website activity. However.. I'm not able to sync my product catalog because its showing that

This pixel's microdata is incomplete or incorrectly formatted

To use this pixel to add or update items in your catalog, you need to install the required microdata tags on your website."

I used the Facebook microdata debugger - https://business.facebook.com/ads/microdata/debug

and its shows

So How do I get these Microdata errors fixed on my square website?

Re: Square online / Facebook Sync

Valentina — Fri, 05 Mar 2021 19:58:13 GMT

Hi hi @matthewfrey - sorry to see trouble has brought you to the Seller Community!

Some of this does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. This might be a silly question, but have you created items in your Square Online Item Library? Do you have multiple locations created within your Square account? I'd also be curious to confirm whether you are following the directions outlined here. If so, you'll want to refer to Facebook's page for troubleshooting steps, as they manage the Facebook Pixel.

Our team may be able to assist you in regards to ensuring things are set up properly on the Square account side of things - if you need us, feel free to reach out here. Be sure to refer to Facebook for troubleshooting steps past what we're able to assist with!

Re: Square online / Facebook Sync

MemeresTots — Wed, 31 Aug 2022 16:54:31 GMT

Facebook cannot help with this we need to be able to add microdata tags to our items to have them sync with Facebook without having to disconnect and reconnect our pages every time we have a sale, or any changes in inventory.

I have been trying to figure this out for years and this is the only solution.

"This is how microdata is set up on your website. Fix any errors below, so that all products on your website can be automatically added to your catalog.

OpenGraph

JSON-LD

Schema.org"

Thanks for your time

Jeannette Rheault

Memere's Tots Handmade Kids Outfits