thread Re: Online item library in Payments Troubleshooting

Online item library

ericnmichelle — Sat, 20 Sep 2025 12:15:43 GMT

I created a new item in square dashboard. When I go to the Online Item Library, that new item is not showing up. I only have 1 location. This has not happened to me before with other items that were created.

Re: Online item library

Goldneye — Thu, 04 Mar 2021 18:06:22 GMT

HI, Square is known for their sync issues. By adding an item on the Online Dashboard instead of the Square Dashboard the sync seems to work faster.

Square Support Page

https://squareup.com/help/us/en/article/6915-square-online-store-sync

Re: Online item library

ericnmichelle — Thu, 04 Mar 2021 18:23:22 GMT

Thanks for the quick reply. Sync was already turned on. I toggled it off and back on. But still no luck. I then deleted the items in dashboard. I went to the online store and created the items there, but those items did not show up in the the item dashboard.

I did this very thing I am trying to do, last night with a different set of items, and it worked just fine. But this morning it is not.

Re: Online item library

Goldneye — Thu, 04 Mar 2021 18:40:50 GMT

HI, what type of item are you trying to add? Last night was a different set? Is the Item Type in the listing correct for what you are adding?

For reference Item Type

Re: Online item library

ericnmichelle — Thu, 04 Mar 2021 18:53:55 GMT

Yes they were all listed as physical.

To be clear, I am deleting variations from an existing item. Then creating a new item, and rebuilding them as variations under this new item. Last night I did that for over 50 items into a St Paddys Day new item. Today I am doing it for an Easter item.

After I build the new Easter Item, and create variations, this new item is not seen in the online item library.