thread Re: Can't Create New Location Due to POS Checkout Background Image in Payments Troubleshooting

Can't Create New Location Due to POS Checkout Background Image

DDSM — Sat, 20 Sep 2025 12:12:46 GMT

I am trying to add a new location to my existing account; however, when I try to save the new location information I receive the following error.

"Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif"

It doesn't matter the size of the image, type of image, browser I'm using. It will not save the new location. It also will not allow me to skip this.

Re: Can't Create New Location Due to POS Checkout Background Image

nika — Wed, 10 Mar 2021 17:23:26 GMT

Hey @DDSM- The image requirements are 2328 x 1144. Try that size and let me know if you're still having trouble.

Re: Can't Create New Location Due to POS Checkout Background Image

DDSM — Wed, 10 Mar 2021 18:54:49 GMT

Yes, I did that and it didn't work.

Re: Can't Create New Location Due to POS Checkout Background Image

nika — Thu, 11 Mar 2021 16:31:13 GMT

Thanks for trying it @DDSM. Strange, though. I'm not sure what else the issue could be if you're using the correct specs. I would go ahead and reach out to our Support Team. They can jump into your account with you and escalate any issues to our Engineering team if need be.

Re: Can't Create New Location Due to POS Checkout Background Image

DDSM — Thu, 11 Mar 2021 17:05:20 GMT

Thank you I will do that.