thread Re: Missing Payment in Payments Troubleshooting

Missing Payment

successstarts — Sat, 20 Sep 2025 12:12:27 GMT

Hi there,

There is an issue with a payment. A customer of ours Card (Debit/Interac) Declined. He transferred money to his account, and the card just constantly declined. He then showed us a statement of his account, and it does indeed show that Square took an amount exactly what it should have been. However, our invoice still says Unpaid, and no payment has been registered

Re: Missing Payment

Joe — Wed, 10 Mar 2021 13:23:52 GMT

Hi there, @successstarts 👋 Thanks so much for reaching out to us here on the Seller Community!

Sorry for the confusion here - I think we can clarify a bit. This kind of temporary authorization is something that we see often - especially with customers using debit cards. If an attempt at a transaction is unsuccessful, a temporary authorization will process on the customers statement but will not actually post to the account due to the transaction not going through.

While these authorizations tend to fall off of a statement in 24 to 48 hours, your customer can have them removed more quickly by reaching out to their card-issuing bank.

Let us know if you have any follow-up questions!

Re: Missing Payment

Cristianmorfin — Mon, 19 Apr 2021 06:35:46 GMT

Hi I went over our Gross Sales minus the square fees we are missing deposits of $29.60 and your system is not catching the error. Please call me or email me with some I can speak with in to clarify in more detailed.

Re: Missing Payment

ashc — Mon, 19 Apr 2021 14:17:09 GMT

Hi @Cristianmorfin and welcome to the Community.

We don't make calls or emails out from the Community as it's intended for seller to seller conversations.

If you need direct support, please contact the direct support team. Thank you!

Re: Missing Payment

QueenT53 — Thu, 02 Sep 2021 20:17:51 GMT

My deposit is not showing up in my bank account.

Re: Missing Payment

Ekramkedir — Thu, 02 Sep 2021 20:46:31 GMT

maybe they are seeing pending charge?

Re: Missing Payment

Ekramkedir — Thu, 02 Sep 2021 20:47:02 GMT

heyy do you see the balance ?

Re: Missing Payment

Master_cosmo — Fri, 03 Sep 2021 20:59:02 GMT

I'm having a problem with payment not being added to my balance. But the customer was charged. I have 2 transactions, payments received, and it's been over 48 hours and I still don't have the payments.. what's going on?

Re: Missing Payment

Ria — Sat, 04 Sep 2021 20:41:43 GMT

Hi @Master_cosmo - Welcome to the community.

I am more than happy to assist you with getting the funds that you've collected through Square into your account. Once you have an active Square Debit Card your balance will automatically be available on the card.

If for any reason you decide you want funds transferred into your bank account instead, please follow these steps in this Response from @lucym 🙂

Let me know if this helps.

Re: Missing Payment

Master_cosmo — Sat, 04 Sep 2021 21:41:16 GMT

It just took an extra day. My account was just under review.

Re: Missing Payment

Mp6 — Sat, 18 Sep 2021 18:01:54 GMT

Thanks for this clarification. On a Saturday, when the banks are closed, how can I assure my customer that this is a 'temporary authorization' and that the charge will not go through. The amount should have been 31.00 and went through as $310.00 however we pressed cancel and the charge is NOT showing up in my Transactions for the day.

Re: Missing Payment

Joe — Sat, 18 Sep 2021 20:17:33 GMT

Unfortunately, there wont be any formal confirmation for your customer on this issue until they can speak directly to their bank. They will most likely need to wait until Monday to reach out and have the authorization cleared, @Mp6.

Re: Missing Payment

Crystele1 — Sat, 25 Sep 2021 20:07:05 GMT

I have the same problem. I still don't have my payment after 1 week.

Re: Missing Payment

Wisetreasures — Mon, 07 Mar 2022 21:17:58 GMT

This has not solved my issue with the customer, because charges has not fallen off, as she was charged 3 times for the same invoice!

But the invoice still reads unpaid!

What am I supposed to do with this issue?

Re: Missing Payment

Ria — Wed, 09 Mar 2022 22:58:44 GMT

Hi @Wisetreasures - Welcome to The Seller Community, it's always nice to see a new face 😊

Looks like what you're experiencing is pretty account specific.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: Missing Payment

Irispineiro — Sat, 09 Apr 2022 23:18:05 GMT

I am missing payments and were jot posted to my account

Re: Missing Payment

Ria — Sat, 09 Apr 2022 23:31:03 GMT

Hi @Irispineiro - Welcome to The Seller Community, it's always nice to see a new face 😊

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: Missing Payment

Kingston72 — Sat, 05 Nov 2022 14:15:01 GMT

I’m waiting for a payment to post. It’s been 2 weeks for a $150. Where is my funds? This is ridiculous to hold funds this long no matter how small the amount. This is a business that runs on the immediate availability of operating funds. I don’t want to here about procedures to protect my account. I’ve lost the account due to materials funds being held for two freaking weeks. Not justifiable on any level. I need my funds cleared and available immediately.

Re: Missing Payment

Ria — Mon, 07 Nov 2022 20:31:40 GMT

Hi @Kingston72 - Welcome to The Seller Community, it's always nice to see a new face 😊

This looks like an account specific issue. Have you tried reaching out to support so that your account can be assessed and the best next steps to getting your funds released can be discussed?

That will likely be the fastest way to get this resolved.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: Missing Payment

JEM-Esthetics — Thu, 23 Mar 2023 10:04:51 GMT

I proceed a payment it says it went though sent a receipt but I don’t see it in my available balance why is that