thread Square terminal constantly restarting itself in Payments Troubleshooting

Square terminal constantly restarting itself

LourdesLara — Sat, 20 Sep 2025 12:12:21 GMT

Terminal stuck on black screen with Square logo. "Get started" screen pops up sometimes but will restart itself seconds after. If I move quickly enough I can get to terms and agreements, but is it just keeps looping back and restarting itself. Device is fully charged and connected directly with ethernet cable. Internet has been reset multiple times just in case. Do not know what to do anymore

Re: Square terminal constantly restarting itself

Joe — Wed, 10 Mar 2021 13:42:09 GMT

Hi there, @LourdesLara - thanks for taking the time to bring this issue to our attention here on the Seller Community. Happy to have you join us!

Normally, issues with the Square Terminal can be solved by walking through these specific troubleshooting steps. However, since it seems like this issue won't let you access any settings or options, we would recommend reaching out to our Support Team directly whenever you can.

We have some resolutions that are reserved for these kind of larger/more-difficult cases, and we should be able to get a resolution for you.

We will keep an eye out for your contact!

Re: Square terminal constantly restarting itself

rmweeks5 — Mon, 27 Sep 2021 20:21:23 GMT

Did you find a solution to this issue?