Birthday campaign issue

Lady_J — Sat, 20 Sep 2025 12:12:11 GMT

In my directory there are NO birthdays recorded for my clients. I went to setup campaign to request clients to send their birthday. I chose the automated option that square gives). When I create it, it says before sending it will send to all that fit the criteria( meaning those clients that don't have a birthday listed on their profile). Well all my clients fit the criteria and when i go to check report details there are no emails listed to see. So why did the system not choose any of my clients for the audience?

Re: Birthday campaign issue

nika — Fri, 12 Mar 2021 20:37:58 GMT

This sounds like an odd one @Lady_J. I ran it by our Marketing Team but they said you may want to call in so they can check your Customer list. It could either be a glitch or something else happening on the back end. When you call in, be sure to ask to speak directly to the Marketing Team.

thread Birthday campaign issue in Payments Troubleshooting

Birthday campaign issue

Re: Birthday campaign issue