thread Re: Choosing between USB and printer-driven cash drawer in Payments Troubleshooting

Choosing between USB and printer-driven cash drawer

pmkj — Sat, 20 Sep 2025 12:11:19 GMT

Working on a purchasing a register setup, but I can't find a definitive answer on whether receipt printing can be disabled when using a printer-driven cash drawer. The use-case will not require a printer most of the time, but one will still be connected.

In a printer-driven cash drawer setup, can the printer be configured to not print, but still open the drawer? Or is the physical printer motor motion required to open the drawer?

tia

Re: Choosing between USB and printer-driven cash drawer

JustinC — Sat, 13 Mar 2021 19:53:44 GMT

Hi @pmkjfg

I will need to test this but I'm leaning towards no - the drawer will not open with receipt printing disabled. The drawer responds to the printer's activity. If you configure the printer to be unresponsive to print receipts, the drawer will not open.

Re: Choosing between USB and printer-driven cash drawer

pmkj — Mon, 15 Mar 2021 14:47:41 GMT

Hi Justin,

Thanks for your response. If you or someone else has time to confirm it would be greatly appreciated. I'm surprised this isn't a more common use-case.

Re: Choosing between USB and printer-driven cash drawer

JustinC — Tue, 16 Mar 2021 13:05:49 GMT

I confirmed with my Team, it's not doable. @pmkj

Re: Choosing between USB and printer-driven cash drawer

pmkj — Tue, 16 Mar 2021 13:48:11 GMT

@JustinC , Thank you for confirming. Am I wrong to assume that this 'is' possible with a USB cash drawer?

Re: Choosing between USB and printer-driven cash drawer

JustinC — Tue, 16 Mar 2021 19:13:04 GMT

No, you're not wrong in assuming - with a USB hardware set up, the drawer and receipt printer function independently @pmkj