thread Contactless card reader in Payments Troubleshooting

Contactless device

tldraader — Sat, 20 Sep 2025 12:10:33 GMT

Contactless device pairs with tablet but when try to test it top orange line says no internet. We have Verizon so should be connected at all times.

Contactless device

tldraader — Sun, 14 Mar 2021 21:29:25 GMT

Galaxy Tab A 8 doesn't want to connect to contactless device. Tablet not supported?

Contactless card reader

tldraader — Sun, 14 Mar 2021 23:36:29 GMT

Contactless device pairs with tablet but when try to test it top orange line says no internet. We have Verizon so should be connected at all times.

Re: Contactless device

Joe — Mon, 15 Mar 2021 12:17:18 GMT

Hi there, @tldraader - thanks for once again reaching out to us here on the Seller Community!

If your device is using a mobile network, your device can still have spotty connection to the Square Point of Sale app due to strength of service in a particular area.

Can you confirm signal strength in the area you use your POS app?

Also, here is a helpful guide that may assist with troubleshooting.

Re: Contactless card reader

Joe — Mon, 15 Mar 2021 12:18:44 GMT

Hi again, @tldraader - just a quick housekeeping note. I've merged this post into your other duplicate post from earlier.

We will keep an eye out for your response!

Re: Contactless device

Valentina — Tue, 16 Mar 2021 00:36:07 GMT

Hi again @tldraader! 👋

You'll want to look for your exact device using this tool - there are a few different versions of the Galaxy Tab A.
If yours is this one, it looks like it is not compatible with the Square Reader for contactless and chip.

I've gone ahead and merged this post with the questions you posted later in the day, so we can keep our conversation all in one place!