thread Re: Customer IP address in Payments Troubleshooting

Customer IP address

rorx — Sat, 20 Sep 2025 12:09:06 GMT

Does square store customers IP address for online orders? If so where do I find this info. Thanks

Re: Customer IP address

Joe — Thu, 18 Mar 2021 12:06:47 GMT

Hi @rorx - thanks for reaching out. Square collects many different data points based on transactions in order to ensure that our environment remains safe for buyer and Sellers alike.

For security purposes, we do not share that information unless working with law enforcement directly.

Can I ask what specifically you are needing the IP address for?

Re: Customer IP address

WineSneak — Tue, 01 Feb 2022 19:01:47 GMT

I too would like to know this information. Many of our transactions are for high-dollar collectible wines and we frequently fighting fraud. Currently the only condition Square will allow to trigger a risk is if the IP is out of the country. I would like to now if the IP matches the shipping or billing address.

Re: Customer IP address

BernadetteA — Fri, 04 Feb 2022 22:36:32 GMT

I don't believe we have anything in place for this, @WineSneak

One thing to keep in mind, though, is that a person's IP address may not match their specific location - especially the shipping or billing address. For example, my internet often shows my IP address as several cities from where I am actually located.

Are you having trouble with people ordering items from your site, then trying to dispute the charge?

Re: Customer IP address

WineSneak — Fri, 04 Feb 2022 22:49:34 GMT

I do see the IP address if I get a risk alert. But not when the transaction is not flagged as a risk. And yes, on a few of our high dollar items we do see fraudulent transactions. So far I have caught most of them. An IP address several cities away is not usually an issue but when it is from another State, it raises a flag for me.

Re: Customer IP address

BernadetteA — Sat, 05 Feb 2022 22:34:57 GMT

Thanks for the clarification! I'm not sure if this is something the team would be able to implement, but I can definitely pass along your feedback to them for you as a considered feature request.