thread Re: Square Appointment URL behaves differently on my Google page in Payments Troubleshooting

Square Appointment URL behaves differently on my Google page

pennwolf — Sat, 20 Sep 2025 12:08:47 GMT

I have set the appointment settings to not let customers choose a staff member, but instead go straight to services. The url works exactly as I want it to on my Facebook page and when I email or text the link to customers, except on my Google Page, When customers click on the Book online button from my Google page, it asks them to chose a staff. Not all staff provide every service and this makes it very confusing for the customer and my phone is ringing constantly. How can I fix this so that the URL adheres to my appointment settings?

Re: Square Appointment URL behaves differently on my Google page

nika — Sat, 20 Mar 2021 19:41:44 GMT

Hey @pennwolf- It sounds like Google is pulling from an old Appointments page. But is it the exact same URL on Google as what your Appointments link is?

Re: Square Appointment URL behaves differently on my Google page

pennwolf — Sun, 21 Mar 2021 00:54:09 GMT

Yes it is the exact URL that is on my FB, Text, and Email. I have copied and pasted it several times but it just behaves differently on my google button?? I have contacted google and they say it is my appointments provider's issue. Waiting to hear back from Square and hope to resolve the issue because it is reeking havoc.

Re: Square Appointment URL behaves differently on my Google page

Joe — Mon, 22 Mar 2021 17:35:22 GMT

Hi there, @pennwolf! Stepping in for Nika in her absence 👋 Thanks for the quick response! Very strange, indeed.

You mentioned you are waiting to hear from Square - does this mean you flagged this over to our Support Team directly? Keep us updated!

Re: Square Appointment URL behaves differently on my Google page

pennwolf — Tue, 23 Mar 2021 00:56:40 GMT

I called Square directly and was informed they would be forwarding my inquiry to the Appointments depart. I have not heard from them so far but Google is positive that it is a Square issue.