ID Verification Troubleshooting for Square Reader

Narmin — Sat, 20 Sep 2025 06:58:46 GMT

The title of this thread has been edited by a Square Moderator from the original: My square card reader is not opening the webpage to verify my ID

As this device is new to me it took awhile for me to set it up. But now it is asking for me to verify my ID but when I click on the link it doesn't work? Can anyone help with this?

Re: My square card reader is not opening the webpage to verify my ID

Sammie_C — Thu, 06 Feb 2025 17:20:59 GMT

Hi @Narmin, welcome to the Square Community. We appreciate your post.

When you have some time, could you please share some additional details on what you are seeing. Is the link taking you to an error message, or is there a particular screen you are met with? As well as, what device are you using to try to access the webpage?

Feel free to supply screenshots if you would like (without any personal information visible, if possible).

Let me know and I can take a further look into this.

thread ID Verification Troubleshooting for Square Reader in Payments Troubleshooting

ID Verification Troubleshooting for Square Reader

Re: My square card reader is not opening the webpage to verify my ID