thread Re: Disabling Square Assistant? in Payments Troubleshooting

Disabling Square Assistant?

jessica_rose — Sat, 20 Sep 2025 12:07:28 GMT

I have toggled the square assistant off everywhere possible, but it is still working. I never elected to use this, and I have had no luck getting it to stop.

Any suggestions? It's driving everyone crazy.

Re: Turning off square assistat

isabelle — Tue, 23 Mar 2021 17:36:33 GMT

Hey @jessica_rose! 🌹

Sorry to hear that. It sounds like you've followed these steps:

Navigate to the Settings tab of your Appointments Dashboard. Select Communications and turn off the Square Assistant toggle.

What Square Assistant features are you still seeing available?

Re: Disabling Square Assistant?

mikkiv — Wed, 02 Jun 2021 03:40:00 GMT

i am not the original poster but i do NOT want clients messaging me through the app.

i have a business line and don’t want or need communications in multiple places.

i have square assistant turned off yet i keep getting messages through the app and not my business line and it’s insanity.

Re: Disabling Square Assistant?

KateThompson — Mon, 12 Jul 2021 16:27:39 GMT

I won hundred percent agree with you! This feature is driving me crazy! The last thing I need is one more place for customers to contact me, yet no matter how hard I try I cannot seem to disable this feature.

Re: Disabling Square Assistant?

KateThompson — Mon, 12 Jul 2021 16:28:25 GMT

100% (ugh...talk to text fail!)

Re: Disabling Square Assistant?

mikkiv — Mon, 12 Jul 2021 23:37:30 GMT

when i spoke with square support they said disabling square messaging is not a feature at this time…hopefully soon!

i did just get an email about a developer Q&A…i asked for the ability to disable lol

Re: Disabling Square Assistant?

bhouston — Tue, 07 Sep 2021 18:15:54 GMT

I have been having this issue ever since Assistant was put into effect. Why put ANOTHER point of contact with the customer? We already are having to monitor/receive messages from every social media account, phone, fax, mail, smoke signal.. and now Square Assistant. This was implemented without the ability to disable.. why?!

Re: Disabling Square Assistant?

Sheflowers — Mon, 20 Sep 2021 00:42:06 GMT

I, too, have asked for this feature to be disabled but told by Square CS that it couldn’t be. 100% of the time a customer has “replied to message the business” I cannot tell who they actually are (what in-house order they correspond to). It is hugely frustrating!

Re: Disabling Square Assistant?

brazwaxingco — Wed, 06 Oct 2021 23:40:05 GMT

This is infuriating and will be the reason I leave Square. This is the absolute worst.

Re: How to turn off Messages

Arie — Wed, 27 Oct 2021 02:44:36 GMT

Thank you for clarifying @Electrician - I'm sorry, at this time, Square messaging can't be turned off. I've merged this onto a thread where we're tracking this request 🙂

Re: Disabling Square Assistant?

Electrician — Wed, 27 Oct 2021 02:45:59 GMT

Me too. This is just wrong.

Re: How to turn off Messages

Electrician — Wed, 27 Oct 2021 02:47:06 GMT

Merge? You deleted it.

Re: Disabling Square Assistant?

jessica_rose — Mon, 07 Feb 2022 18:15:20 GMT

Still an issue and even worse…now the messages are going to my employees’ phones. This is a nightmare.

Re: Disabling Square Assistant?

JJ_ — Wed, 09 Feb 2022 17:23:53 GMT

Hey @jessica_rose

I am sorry to hear that this has become a problem for you.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here

Re: Disabling Square Assistant?

jessica_rose — Wed, 09 Feb 2022 17:27:59 GMT

I have I’m told my settings are correct and they don’t know why it’s happening

Re: Disabling Square Assistant?

JJ_ — Wed, 09 Feb 2022 20:47:08 GMT

Hey there @jessica_rose

Just wanted to let you know that I have escalated this issue over to our team for their visibility. They should be contacting you soon to gather any additional details on the case.

Re: Disabling Square Assistant?

mikkiv — Mon, 28 Mar 2022 01:34:44 GMT

@jessica_rose

my friend figured it out!
go to your dashboard from the web

click on the messages icon

then settings

then scroll down on toggle on do not disturb

boom

if they try to reply it will tell them to contact the business directly

Re: How to turn off Messages

mikkiv — Mon, 28 Mar 2022 01:35:17 GMT

see my last post on this thread 😊

Re: Disabling Square Assistant?

mikkiv — Mon, 28 Mar 2022 01:35:46 GMT

see my last post on this thread 😊

Re: Disabling Square Assistant?

mikkiv — Mon, 28 Mar 2022 01:38:39 GMT

see my last post 😊