thread Re: how does square contact you for disputes in Payments Troubleshooting

how does square contact you for disputes

BowWowWoofs — Sat, 20 Sep 2025 12:07:22 GMT

Just received an email (supposedly from Square) see below

(Hello Customer,

We saw a cardholder disputed on one of your payments, Complaints have been filed with their bank for refund;

Who has reached out to us for more information about this transaction.

Reasons:
Dispute: No Knowledge of charge

Charged Amount: $908.56

For this reason we will be placing a temporary suspension on your account, as well as your weekend deposits.

If you think this was a mistake, please follow the link below to respond to your customer's complaints and we'll work on returning your account back to normal. )

I assume this is Bogus?

Re: how does square contact you for disputes

Joe — Tue, 23 Mar 2021 15:35:31 GMT

Hi there, @BowWowWoofs - thanks for reaching out. We appreciate you flagging this over to us.

From what we can tell here, this is a phishing attempt by someone impersonating Square in an attempt to steal private information.

If you could do us a favor and forward this over to spoof@squareup.com, it would help us in our investigation into where these are coming from.

Re: how does square contact you for disputes

BowWowWoofs — Tue, 23 Mar 2021 18:16:19 GMT

Will do.

Thanks

Re: how does square contact you for disputes

BowWowWoofs — Thu, 25 Mar 2021 23:57:21 GMT

Another arrived this morning. Saying it was refunding a customer over $200. Sending that over too!

Re: how does square contact you for disputes

Joe — Fri, 26 Mar 2021 11:45:16 GMT

Got it. Thanks for the update, @BowWowWoofs - we appreciate you flagging these over to us. Cheers!

Re: how does square contact you for disputes

BowWowWoofs — Fri, 26 Mar 2021 17:45:19 GMT

Another arrived this morning. I will send it over

Re: how does square contact you for disputes

Knightstamper — Fri, 26 Mar 2021 18:36:33 GMT

My account was hacked a week and a half ago, My account is still suspended even after being told it would be reactivated in 48 hours. This has severely affected my business. Trying to reach customer support is almost impossible, very frustrated with no where to go for a solution.

Re: how does square contact you for disputes

Valentina — Tue, 30 Mar 2021 00:18:11 GMT

We escalated a case for you to the team that handles these situations, @Knightstamper.

So sorry about any delays you've experienced.
Please be sure to reach out directly if you still need a hand!

Re: how does square contact you for disputes

jrfran00 — Fri, 27 Aug 2021 17:06:23 GMT

What was the out come? I am going through the same situation

Re: how does square contact you for disputes

Serendipitee — Thu, 02 Sep 2021 21:25:50 GMT

I am going through the exact same thing. I have called all day to no luck at all. Where your issues solved

Re: how does square contact you for disputes

Ekramkedir — Thu, 02 Sep 2021 21:49:14 GMT

make sure to check the email address of the sender it should be @squareup.com