thread Re: Item Sync Delay in Payments Troubleshooting

Item Sync Delay

SparkleandSpill — Sat, 20 Sep 2025 12:06:25 GMT

There seems to be a problem syncing items right now? Is that correct?

Re: Item Sync Delay

nika — Sat, 27 Mar 2021 22:05:18 GMT

@SparkleandSpill We had some system issues yesterday. Hopefully everything is back up and running for you now?

Re: Item Sync Delay

SparkleandSpill — Sat, 27 Mar 2021 23:00:52 GMT

Yes, it seems to be back to normal now.

Re: Item Sync Delay

ChefBobB — Sat, 02 Oct 2021 17:16:30 GMT

I am having the same issue since yesterday

Re: Item Sync Delay

Cheesetique — Thu, 06 Jan 2022 14:30:31 GMT

PLEASE PLEASE PLEASE fix this sync issue between Square Dashboard and Square Online. We should be beyond the point where updates take hours. It's hugely distracting and a waste of time. Is there some sort of plan for making this process more robust?

Sync Delay - Dashboard to Online

Cheesetique — Thu, 06 Jan 2022 14:31:44 GMT

PLEASE PLEASE PLEASE fix this sync issue between Square Dashboard and Square Online. It doesn't happen all the time, but its unpredictability makes it that much more frustrating. It's distracting and a waste of time. Is there some sort of plan for making the sync process more robust?

Re: Item Sync Delay

_Violet — Sat, 08 Jan 2022 13:55:07 GMT

Hi @Cheesetique - Thanks for reaching out to us here on the Square Seller Community with your feedback.

If you are still experiencing issues with syncing your Online Store items, please reach out directly to our Square Online Store Support Team. They will be able to determine if this is an expected delay or if there's an issue that needs to be escalated to our engineering team.

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.