thread Re: Customers unable to access my site due an uncategorized URL. How do I fix this? in Payments Troubleshooting

Customers unable to access my site due an uncategorized URL. How do I fix this?

LakeAlliance — Sat, 20 Sep 2025 12:05:19 GMT

I am having some customers say they are unable to access my site due an uncategorized URL. How do I fix this? Thanks

isabelle — Wed, 31 Mar 2021 19:19:25 GMT

What is your URL and what is the category?

Let me know so I can look into this for you! ✨👩🏼‍💻

LakeAlliance — Thu, 01 Apr 2021 12:03:42 GMT

Isabelle_

The category is shopping.

Thanks

isabelle — Thu, 01 Apr 2021 19:58:57 GMT

Hmmm... the page below @LakeAlliance?

What browser?

LakeAlliance — Thu, 01 Apr 2021 20:54:23 GMT

It seems to be fixed. I had a customer email this morning saying they were able to get on. Thank you for the help.

isabelle — Thu, 01 Apr 2021 21:19:31 GMT

Thank you for letting us know @LakeAlliance!

Hope to see you around the Seller Community more - you have a great site! ✨