thread Re: Online Checkout Custom Fields in Payments Troubleshooting

Online Checkout Custom Fields

beanandnoodle — Sat, 20 Sep 2025 12:01:14 GMT

I set up a subscription with Online Checkout. I added two more options for mailing addresses but this info does not show up in their customer info. I've emailed them for their email addresses and they have said they did enter it. Please advise.

Thanks,

Stacey

Re: Online Checkout Custom Fields

Kassi_ — Wed, 14 Apr 2021 20:47:33 GMT

Welcome to the Community, @beanandnoodle -

Is the information missing from the Order Checkout or did you want it to be added to your Customer Directory?

I will keep an eye out for your reply👀.

Re: Online Checkout Custom Fields

beanandnoodle — Wed, 14 Apr 2021 23:48:49 GMT

The info is not showing up in the invoice/customer info. It was easy enough to reach out and ask them for the info but assumed that since they had entered their address when signing up it would show up on my end. It is for a snail mail subscription so the address is essential.

Here is a screenshot of the link I sent. The mailing address and birthday are not being captured.

Re: Online Checkout Custom Fields

Kassi_ — Thu, 15 Apr 2021 21:07:40 GMT

Gotcha @beanandnoodle -

Appreciate you sending the screenshot and clarifying this for me. For this type of account specific issue, I am going to suggest reaching out to our CS Team directly.

They can file a ticket with our engineers, so a deeper look can happen on what you're seeing.

Thank you!