thread Re: Coupon Not Working in Payments Troubleshooting

Coupon Not Working

DarkBlueBath — Sat, 20 Sep 2025 12:00:41 GMT

I set up a coupon for Free Shipping on any order and customers are telling me it's throwing an error when checking out- "The GIFTSET coupon doesn't apply to this purchase. See coupon details." I tested it and also am getting the same error.

There are no restrictions on this coupon for dates, minimum purchase etc, why isn't it working?

Thanks,

Dana

Re: Coupon Not Working

Goldneye — Tue, 13 Apr 2021 15:20:13 GMT

HI, to understand, you have a Free Shipping coupon for all orders? You can set Free Shipping for your store on the Online Dashboard under Shipping.

Here are the breadcrumbs and screenshot to apply.

Online Dashboard, Settings, Shipping, Destination Regions & Rates

Re: Coupon Not Working

DarkBlueBath — Tue, 13 Apr 2021 15:25:22 GMT

Hi,

No, I only want them to get Free Shipping with the code I provide. I've used Free Shipping codes in the past with the same shipping tiers set up, I just mean there's no contingency on the coupon for minimum order amount, specific items etc. None of the coupons I'm setting up are working to offer free shipping. % discount coupons work fine. It seems to be a glitch.

Thanks,

Dana