thread Kicked out of KDS in Payments Troubleshooting

Kicked out of KDS

ATKM — Sat, 20 Sep 2025 12:00:23 GMT

Hey Square,

It looks like there was an app update and we were kicked out of our three KDScreens in the middle of the day. This doesn't seem like something that should happen. Are we doing something wrong? Is Square launching app updates in the middle of the day?

Re: Kicked out of KDS

Joe — Wed, 14 Apr 2021 13:17:37 GMT

Hi there, @ATKM - thanks for reaching out again to us here on the Seller Community. Good to hear from you!

Auto-updates for applications are my managed by Apple and the iOS device you are using - this is a setting you can turn off within your device settings. If your app is open, your Apple device should refrain from updating that app.

Let us know if you have any remaining questions!

Re: Kicked out of KDS

ATKM — Fri, 16 Apr 2021 16:43:55 GMT

Thanks @Joe ! We keep our apps open all the time and just added closing the apps every night to our closing list. Hoping this solves our issues. Have a great weekend!

Re: Kicked out of KDS

Joe — Fri, 16 Apr 2021 18:42:41 GMT

Great to hear, @ATKM! Let us know if anything else comes up. Have a great weekend, as well! 👋

Re: Kicked out of KDS

CatsMeow — Thu, 30 Sep 2021 20:55:17 GMT

Auto updates are NOT on for my device, includes Square!
i don’t like the invasion, nor the update!