thread Re: Plaid can not find my bank in Payments Troubleshooting

Plaid can not find my bank

Organic — Sat, 20 Sep 2025 11:59:54 GMT

I am attempting to set up ACH as an option for payment. I tried to make a payment and the bank i use is not on the list. What should i do?

Re: Plaid can not find my bank

isabelle — Thu, 15 Apr 2021 18:46:53 GMT

Hey @Organic 🌱

Just to be clear - this is for your linked bank account to receive transfers or is this for your customers to have as an option? Just want to make sure ✨

Re: Plaid can not find my bank

Organic — Sat, 17 Apr 2021 00:55:05 GMT

I was acting like a customer who wants make a donation using a debit card. I found out that my bank(credit union) was not on the list of banks. I did chat with someone at square, it sound like, at this time, the banks listed are the only ones that can be used.

Any more input would be appreciated.

Re: Plaid can not find my bank

nika — Sat, 17 Apr 2021 15:00:11 GMT

Thanks for the clarification @Organic. The info you received from our Support team holds true. We're always trying to accommodate more options so be on the lookout sometime down the road.

Re: Plaid can not find my bank

MaximusPlumbing — Fri, 07 Jan 2022 10:13:45 GMT

Is there a way to verify my Square checking account with plaid or yodlee? Because Sutton bank does not recognize my Square login credentials. Is there a way to verify with plaid or yodlee without manually entering information?

Re: Plaid can not find my bank

rzrshop — Thu, 13 Jan 2022 21:16:31 GMT

I have asked the same question with no response

Re: Plaid can not find my bank

_Violet — Sat, 15 Jan 2022 21:04:04 GMT

Hi @Organic & @rzrshop - Thanks for reaching out to us here on the Square Seller Community👋 Sorry to hear that you're both having some trouble verifying your bank information for ACH payments.

I recommend reaching out to our Support Team on this. They will be able to report these issues to our engineers for further investigation if necessary. Since this feature is relatively new, your feedback on what's working well and what's not is super valuable to us. We are always open to suggestions and improving our features based on our Sellers' needs and experience.

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here. Thank you!

Re: Plaid can not find my bank

Kassi_ — Thu, 09 Jun 2022 15:38:14 GMT

Hello!

While support for exporting Square Checking & Savings transactions data with Plaid or verifications with Yoddle, there were some recent developments.

Square Checking & Savings are now supported for account verification and linking using Plaid! You can link your Square Checking or Savings account by searching for 'Square' in the Plaid UI.

Thank you for your patience!