thread Re: Brecknell scale not working when item is scanned in in Payments Troubleshooting

Brecknell scale not working when item is scanned in

RCDepot — Sat, 20 Sep 2025 11:58:59 GMT

I just purchased the Brecknell 6710U digital scale directly from the Square store for my Square Register using Square for Retail.

When I manually search and select an item by pressing the item title (not the weigh button on the far right), the weight of the item is automatically recognized after placing it on the scale. But when I scan that same item via barcode or press the weigh button on the far right after item search, the weighing dialog box comes up and nothing happens when I place the item on the scale.

Am I wrong in thinking the scale should work in all circumstances?

Thanks

Re: Square now supports scales!

RCDepot — Sat, 17 Apr 2021 04:03:03 GMT

I just purchased the Brecknell 6710U digital scale directly from the Square store for my Square Register using Square for Retail.

Am I wrong in thinking the scale should work in all circumstances?

Thanks

Re: Square Supports Scales: Sell items by weight with Square

RCDepot — Sat, 17 Apr 2021 04:18:50 GMT

I just purchased the Brecknell 6710U digital scale directly from the Square store for my Square Register using Square for Retail.

Am I wrong in thinking the scale should work in all circumstances?

Thanks

Re: Brecknell scale not working when item is scanned in

RCDepot — Sun, 18 Apr 2021 23:26:48 GMT

Am I going to get a response one this? I can't be the only one that has come across this bug.

Re: Brecknell scale not working when item is scanned in

Valentina — Mon, 19 Apr 2021 14:39:42 GMT

We are looking into this @RCDepot - I'll drop back by when I have next steps for you here!

P.S. Welcome to the Seller Community 🎉 If you need immediate assistance between Monday and Friday, please don't hesitate to get in touch over the phone by logging into your Square account and heading here.

Re: Brecknell scale not working when item is scanned in

RCDepot — Mon, 03 May 2021 23:20:20 GMT

We've returned the scale and are working on an alternative solution due to not hearing back.