thread Re: Appointments disappearing from the schedule? in Payments Troubleshooting

Appointments disappearing from the schedule?

Alisonweatherly — Sat, 20 Sep 2025 11:58:47 GMT

Random appointments are disappearing and then reappearing resulting in me being over booked for that time slot. How can this be fixed?

Re: I am having problems with appointments disappearing from the schedule

nika — Sat, 17 Apr 2021 22:06:06 GMT

@Alisonweatherly I haven't heard of this happening. Definitely sounds a bit glitchy. Can you reach out to our Appointments team when you have a chance?

Appointments disappearing anyone?

AnneElizabeth — Sun, 18 Apr 2021 20:27:53 GMT

About 5 appointments that I’ve made for clients recently have gone invisible. If I click on the customers name it shows an upcoming appointment but that appointment is not being shown on the appointment calendar.

Re: Appointments disappearing anyone?

Ty863 — Mon, 19 Apr 2021 17:23:54 GMT

Same issue here, but for only one staff member

Re: I am having problems with appointments disappearing from the schedule

Ty863 — Mon, 19 Apr 2021 17:25:37 GMT

We're having same issue with one of staff members. Appointments show on desktop, but not on iPad

Re: I am having problems with appointments disappearing from the schedule

isabelle — Mon, 19 Apr 2021 17:37:09 GMT

Hey @Alisonweatherly, @Ty863 and @AnneElizabeth.

I notified our Engineering Team of this issue and they are looking into it now. I'll be back with an update shortly.

Re: I am having problems with appointments disappearing from the schedule

Updoman — Mon, 19 Apr 2021 17:39:17 GMT

Yes! I just noticed that I’m missing spots too! Even appts that have already been in the salon this morning, checked out and paid. What is going on????

my scheduled appointments have disappeared

sashby — Mon, 19 Apr 2021 18:01:33 GMT

My appointments have disappeared from my schedule and I am unable to schedule more people, for fear of double booking. I need help ASAP!!! I have been on hold for 15 minutes, and tried to talk to someone online who said she would transfer me via email. i need help NOW please!!

Re: I am having problems with appointments disappearing from the schedule

isabelle — Mon, 19 Apr 2021 18:07:57 GMT

Hey @Updoman @Alisonweatherly @Ty863 and @AnneElizabeth!

Can you try logging in and out of the app? If that doesn't work - please try deleting and reinstalling the app.

That should resolve the issue. Please let me know if not 👩🏼‍💻

Re: I am having problems with appointments disappearing from the schedule

Alisonweatherly — Mon, 19 Apr 2021 18:07:57 GMT

I’ve noticed that if I log out of appointments on all devices and then log back in, it helps refresh but still not trusting it and still have to double check the schedule.

Re: I am having problems with appointments disappearing from the schedule

Fullerj2 — Mon, 19 Apr 2021 18:17:05 GMT

I’m having the same issues!!!!

Re: I am having problems with appointments disappearing from the schedule

Updoman — Mon, 19 Apr 2021 18:24:39 GMT

Isabelle...

Im embarrassed to say that I hadn’t tried that yet. I did it and it fixed the issue. All is right with the world now! (At least with the appt app!)

Thank you!!!

Re: I am having problems with appointments disappearing from the schedule

isabelle — Mon, 19 Apr 2021 18:33:34 GMT

Thanks for letting me know @Updoman! Hopefully the same works for @Fullerj2.

Re: my scheduled appointments have disappeared

isabelle — Mon, 19 Apr 2021 18:40:58 GMT

Hey @sashby! Please take a look at my best answer in this thread.

Re: I am having problems with appointments disappearing from the schedule

AnneElizabeth — Mon, 19 Apr 2021 18:49:05 GMT

Thank you so much! I tried that and it seems to be working so far

Re: I am having problems with appointments disappearing from the schedule

isabelle — Mon, 19 Apr 2021 23:02:46 GMT

@Updoman @Alisonweatherly @Ty863 @AnneElizabeth @sashby

Our Engineers are hoping to get a bit more information on this issue. Would you mind replying with answers to the following?

1) When did it first occur?

2) When was the last time you had updated the app?

3) What device were the appointments showing or not showing on?

Thank you!

Re: Appointments disappearing from the schedule?

Ty863 — Tue, 20 Apr 2021 12:29:28 GMT

Reinstalling seems to have fixed issue. Some of the appts that were missing are displaying now on the iPad.

1) When did it first occur? First noticed Monday, April 19, 2021

2) When was the last time you had updated the app? There was an app update pushed a few days prior, along with an iPad update too

3) What device were the appointments showing or not showing on? Only on the iPad on the square ipad stand that we use for checkout was affected as far as we could tell. Personal mobile devices and office desktop logged into website worked fine.

Re: Appointments disappearing from the schedule?

Trishbstylin — Wed, 27 Apr 2022 14:21:07 GMT

I'm having this issue today and Square sent me an email talking about starting a free trial I uninstalled and reinstalled the app turned my device off and on and the appointments are still not showing up.

Re: Appointments disappearing from the schedule?

emeraldsrachel — Wed, 27 Apr 2022 21:31:01 GMT

Same here! Got an email about starting a free trial of appointments and all my appointments are gone off the calendar. They show up in History though (even future appointments), but if I go into the appointment and try to save it, I get "We're sorry something went wrong" (the least helpful error message in the history of mankind).

I'm going to try logging out of the app and back in, but this is happening on the web and I've logged out and in multiple times there with no resolution.

Re: Appointments disappearing from the schedule?

Nansi1351 — Tue, 06 Jun 2023 00:37:15 GMT

I did,but still showed nothing,just like a new schedule,without any appointments

My make a lot of appointments and I need to see them as soon as possible to figure out about my time and my services