thread Re: How long does it take for a coupon code to activate? in Payments Troubleshooting

How long does it take for a coupon code to activate?

Blessings — Sat, 20 Sep 2025 11:58:41 GMT

Hi!

I've just added two coupons to be used on my site. When I go to my site to use them they are not working. Does it take a certain amount of time for them to begin working? I remember hearing something about updates every half hour?

Thanks!

Re: How long does it take for a coupon code to activate?

Blessings — Sat, 17 Apr 2021 15:12:11 GMT

PS this is what shows up on both of them

The Grateful2021 coupon doesn't apply to this purchase. See coupon details.

Re: How long does it take for a coupon code to activate?

Valentina — Mon, 19 Apr 2021 19:46:35 GMT

Hi and welcome to the Seller Community! 👋

What is the coupon for, @Blessings?

% Discount, $ Discount, Free Shipping, or Free Delivery?

Re: How long does it take for a coupon code to activate?

Blessings — Mon, 19 Apr 2021 20:17:14 GMT

Hi! There are two

1. Blessed - free shipping $25 and over

2. Grateful2021 - Free shipping any amount

and one more that is set for a later date

3. Blessings - but this one is set to go live May 1st. Concerned it’s not gonna work!

Re: How long does it take for a coupon code to activate?

Valentina — Mon, 19 Apr 2021 20:49:15 GMT

The Grateful2021 is the one that is not working, correct, @Blessings?

When you tried testing this code, did you have Shipping selected as the fulfillment option?
Or did you select Pickup or Delivery?

Re: How long does it take for a coupon code to activate?

Blessings — Mon, 19 Apr 2021 22:01:54 GMT

Shipping for sure. I checked and double checked

Re: How long does it take for a coupon code to activate?

Blessings — Mon, 19 Apr 2021 22:03:22 GMT

None of the two active work and I’m worried the one I’m advertising to begin working on May 1st isn’t going to work

Re: How long does it take for a coupon code to activate?

Valentina — Mon, 19 Apr 2021 22:06:54 GMT

Our team would be able to look into this with you if you get in touch with us over the phone, @Blessings!
When you have a moment, please reach out directly by logging into your Square account and heading here.