thread Re: App is but isn't installed... in Payments Troubleshooting

App is but isn't installed...

OHdorless — Sat, 20 Sep 2025 11:58:36 GMT

I've used the Square reader / app for about 3 years with little to no problem. Late last year I got a new phone, the Samsung S20. Since then, the Square reader and app have not worked. I've installed and Uninstalled the app twice with zero success.

When I go to use the card reader, it won't connect to the phone. Instead, it says the app is needed to use the card reader.

Manually entries are about all I can do and sometimes that is a hit and miss.

Thoughts?

Re: App is but isn't installed...

Kassi_ — Mon, 19 Apr 2021 14:01:09 GMT

Welcome to the Community, @OHdorless -

Which card reader you are having trouble connecting to your new phone? And how old is the reader?

This could be why it's having trouble. If you're using the Contactless + Chip Reader, here is a link for a Support Article with some helpful troubleshooting steps. Ignore this, if you are using a different reader.

I will keep an eye out for your reply👀.

Re: App is but isn't installed...

OHdorless — Mon, 19 Apr 2021 17:13:59 GMT

Hi Kassi. Thank you for the reply and the welcome. I am using the "Contactless + Chip Reader". The reader is about 3.5 yrs old. I will check out the link you provided. Thanks so much.

Re: App is but isn't installed...

Kassi_ — Mon, 19 Apr 2021 17:49:41 GMT

@OHdorless -

You're welcome! Let me know if these don't do the trick or you run into an issue.

Re: App is but isn't installed...

OHdorless — Mon, 19 Apr 2021 18:00:39 GMT

Just found out, my cell phone, the Samsung Galaxy S20 5G, is NOT compatible with my Contactless Reader. UGHH... Wonderful.