thread Re: Subscription “There was an error. Please try again.” in Payments Troubleshooting

Subscription “There was an error. Please try again.”

Haciendo — Sat, 20 Sep 2025 06:57:25 GMT

Pressing the “Start Subscription” button gives “There was an error. Please try again.” No matter which options I try. Not sure what to do at this point.

https://shop.haciendotx.com/product/tres-hombres-blend-subscription/144?cp=true&sa=false&sbp=false&q=false&category_id=IFHRFSOP4FAFCY2YKNMFSISD

Edit to add:

I figured out it’s the modifiers, but why? Are modifiers not allowed on Subscriptions?

Re: Subscription “There was an error. Please try again.”

Haciendo — Thu, 13 Feb 2025 23:05:33 GMT

Also, would like to say that it works perfectly with the direct payment link, but not from my online store.

Here is the payment link: https://square.link/u/7ra0QqY6

Re: Subscription “There was an error. Please try again.”

etude_coffee — Mon, 17 Feb 2025 17:09:49 GMT

We are also now having the same issue on our website, did you get this resolved?

Re: Subscription “There was an error. Please try again.”

Haciendo — Mon, 17 Feb 2025 22:28:08 GMT

No, still the same.

Re: Subscription “There was an error. Please try again.”

etude_coffee — Tue, 18 Feb 2025 11:07:29 GMT

It's very frustrating, we've contacted the Square Engineers to take a look at our site to see what the issue is, it's only began occurring this week too so whatever the problem is seems like it's on their end as it's affected both your and our website for no apparent reason.

Re: Subscription “There was an error. Please try again.”

Haciendo — Wed, 19 Feb 2025 22:51:31 GMT

Appears to be working now. How about for you?