thread Sale Notifications not working in Payments Troubleshooting

Sale Notifications not working

ericemorga — Sat, 20 Sep 2025 11:58:17 GMT

The little cash sound and phone notifications have stopped working over the last week or so. My app has notifications allowed, but when I open it the toggle is grey. I flip it back, and it stays gray, but then flip it back again and it turns blue. Then the next time I open my app it's back to grey.

My phone has notifications allowed from Weebly.

Any idea what might be going on? My app is up to date.

Thanks!

Re: Sale Notifications not working

Joe — Tue, 20 Apr 2021 16:18:24 GMT

Hi there, @ericemorga - thanks for reaching out once again to us here on the Seller Community!

If you've given a try to these specific app troubleshooting steps, yet are still experiencing issues in regards to your notifications, we would recommend reaching out to our Support Team directly for further investigation.

The first step in our normal troubleshooting would be to insure you are running the most up to date software, but it sounds like you have that covered ✅ We will keep an eye out for your contact!

Re: Sale Notifications not working

ericemorga — Sun, 25 Apr 2021 20:50:29 GMT

Thanks--I went through all those steps and still no luck. I sent an email to tech support as next steps.