thread Re: Inactive Reporting Location in Payments Troubleshooting

Inactive Reporting Location

Moondust_Salon — Sat, 20 Sep 2025 11:57:23 GMT

I attempted to add eGift Cards to my online check out and it is giving me an error "Your eGift Card order page won’t work until you activate the selected reporting location or choose one that’s already activated." I have been actively working from the reporting location for two weeks now and have it fully linked to a bank account. When I check the location in my settings, it doesn't offer me the option to activate, only deactivate the location. Am I missing something?

Re: Inactive Reporting Location

Valentina — Wed, 21 Apr 2021 16:03:46 GMT

Sorry to see trouble has brought you to the Seller Community!

Did you accidentally create a second location, @Moondust_Salon? ✨

Re: Inactive Reporting Location

BillH — Mon, 13 Sep 2021 15:19:59 GMT

Did you sold the problem with setting up gift cards? I am having the same issue.

Re: Inactive Reporting Location

Valentina — Mon, 13 Sep 2021 15:32:24 GMT

Our support team would be able to look into this with you, @BillH.

When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Inactive Reporting Location

BillH — Mon, 13 Sep 2021 15:41:05 GMT

Re: Inactive Reporting Location

BillH — Mon, 13 Sep 2021 16:01:51 GMT

OK. Thank you!