thread Re: Image does not show on Online Checkout link for Event Ticket Sales in Payments Troubleshooting

My item image does not appear on Online Checkout link.

dct1989 — Sat, 20 Sep 2025 11:57:13 GMT

My item image does not appear on Online Checkout link. I've clearly added and saved the image but no luck.

Re: My item image does not appear on Online Checkout link.

Valentina — Thu, 22 Apr 2021 17:43:51 GMT

Hi there @dct1989 - sorry to see trouble has brought you to the Seller Community!

Can you please share the checkout link with us here?

Image does not show on Online Checkout link for Event Ticket Sales

AddMuseum — Fri, 30 Jul 2021 13:44:06 GMT

I created an Online Checkout link for our upcoming event. I added an image which shows in the editing box. When I i past the checkout link in my browser and go to the link, the photo does not appear. What am I doing WRONG????

Re: Image does not show on Online Checkout link for Event Ticket Sales

BernadetteA — Sat, 31 Jul 2021 23:20:03 GMT

Hi @AddMuseum Welcome to the Community 😊

I'm sorry you are having some trouble with your checkout link. Can you post the link here so we can take a look?

You may need to reach out to the support team directly for this, but we can try to take a look to see if we can help. Thanks!

Re: Image does not show on Online Checkout link for Event Ticket Sales

AddMuseum — Fri, 06 Aug 2021 19:10:44 GMT

https://checkout.square.site/merchant/72KF8TFQ2DBX6/checkout/XAJDDRPFIB6T7BUTBY3MFTBH

Re: Image does not show on Online Checkout link for Event Ticket Sales

BernadetteA — Mon, 09 Aug 2021 00:15:14 GMT

Thanks @AddMuseum I believe the image is not showing because it is syncing from the Square Online dashboard, but you do not have images set to sync.

Please log into your Square dashboard, then click the Online link. From the Online dashboard, click Items > Item Sync, then scroll down and toggle on "synch product images".

Let us know how that goes! 😊

Re: Image does not show on Online Checkout link for Event Ticket Sales

AddMuseum — Tue, 10 Aug 2021 16:05:03 GMT

Thank you, it worked!