thread Customers getting an error and unable to purchase when using payment links in Payments Troubleshooting

Customers getting an error and unable to purchase when using payment links

JasperCola — Sat, 20 Sep 2025 06:57:13 GMT

Several customers are seeing "There was an error. Please try again." when they click the checkout button. A loading icon appears after the error and just spins indefinitely. I have tested several links on different devices and get the same error every time. This is drastically reducing sales and I have found no help in the help documentation. I have seen several posts here from people who have had the same issue and typically it was related to a system outage, but the square status page says there are no issues right now. Please help.

Re: Customers getting an error and unable to purchase when using payment links

JasperCola — Sat, 15 Feb 2025 16:30:31 GMT

Here is a screenshot of the issue as well:

Re: Customers getting an error and unable to purchase when using payment links

MayaP — Tue, 18 Feb 2025 16:32:52 GMT

Hey @JasperCola - I appreciate your patience and would like to help resolve this. Can you drop the payment link?

Re: Customers getting an error and unable to purchase when using payment links

MayaP — Thu, 06 Mar 2025 15:41:11 GMT

Hey @JasperCola - I want to help, is this still happening?

Re: Customers getting an error and unable to purchase when using payment links

MayaP — Mon, 10 Mar 2025 18:31:26 GMT

Hey @JasperCola – I just tested the link for Blue Flowers on my end and didn’t encounter any issues when clicking checkout. Please ask the customer to clear their cache and browser history, reboot their device, and make sure everything is up to date. If you continue to have issues, feel free to tag me! 😊

Re: Customers getting an error and unable to purchase when using payment links

injoy — Tue, 01 Apr 2025 21:45:03 GMT

My customers are having the same issue. It happens about 75% of the time and then occasionally it works again. Quite a few of my customers have complained about it but I don't know how to fix anything for them on my end.

BUG: Square Payment Link showing error despite processing payment

oztech — Wed, 18 Feb 2026 00:45:45 GMT

A client using our Payment Links has encountered the following error:

Despite this, their bank is showing that a payment of this amount has been charged to them. This is a serious issue, as if they hadn't checked their bank account they would have repeated the payment.

Client is experiencing the issue on Safari on Mac and iOS.