Screen goes black, screen freezes, drops into offline mode

VCL1 — Sat, 20 Sep 2025 11:55:34 GMT

Hello fellow Square Register system users,

We had the following issues recently:

The register dropped into offline mode for no apparent reason. The wifi was still on and the other register was working fine.
The screen went black for no apparent reason. I asked the staff to push the restart button and it came back on
The screen froze in the middle of a transaction

After calling square support we decided to reboot the machines. During the reboot, it became apparent that there were 2 updates for the customer display that needed to be done. These updates needed to happen on both of our square register systems.

Now that I've run the reboots, I'm hoping that all of our troubling issues go away. I'm writing this here because our registers are set to do automatic updates, they are on all night, and there's no reason the updates weren't completed automatically. I think it's a glitch in the square system.

So if you are having any of these issues, try doing a reboot of your system. This is not the same as turning the power off and on or restarting. A reboot is different. Call your square support team and have them walk you through it. Make sure you have your login credentials and your wifi credentials handy before you do it.

Good luck!

Re: Screen goes black, screen freezes, drops into offline mode

Valentina — Mon, 26 Apr 2021 23:03:04 GMT

Thanks for sharing your experience with others here, @VCL1!

Glad you were able to get to the bottom of this with some help from our team.
Welcome to the Seller Community! ✨

Re: Screen goes black, screen freezes, drops into offline mode

VCL1 — Tue, 27 Apr 2021 15:24:27 GMT

Hi, I realize that instead of "reboot" I should have said "factory reset".

Thanks

thread Re: Screen goes black, screen freezes, drops into offline mode in Payments Troubleshooting

Screen goes black, screen freezes, drops into offline mode

Re: Screen goes black, screen freezes, drops into offline mode

Re: Screen goes black, screen freezes, drops into offline mode