thread Selling both digital and physical products in Payments Troubleshooting

Selling both digital and physical products

cjgooch — Sat, 20 Sep 2025 11:55:15 GMT

I am new to the platform, and I am wanting to sell both physical and digital products. I started by adding my physical products, but now I don't have an option to choose digital when I create a new item. After looking up answers, it looks like I should be able to do it after clicking "More Options" at the bottom of the Add Item page, but instead, my option to change is greyed out.

Appreciate any help.

Re: Selling both digital and physical products

Goldneye — Tue, 27 Apr 2021 14:58:07 GMT

HI, you can select Digital under Item Type, then the input options will change to reflect Digital information.

Please know with Digital items they must be sent manually. There is not an auto-delivery after purchase option.

Re: Selling both digital and physical products

the_social — Thu, 06 May 2021 02:30:15 GMT

I too am looking to sell digital items, in my case it's tickets to my events. However when I go to create a new item I don't see an "item type" anywhere. Was this feature removed? I see "Category" "variation" and "custom attribute." Please help! Thanks,\.

Re: Selling both digital and physical products

Goldneye — Thu, 06 May 2021 02:40:34 GMT

HI, the feature was not removed. Your site might be on the Menu Format template and not the Retail Format template.

Retail

To change to Retail

Online Dashboard, Website, Edit Site, Shop All click the 3 little dots, select Switch Template, popup to select for Shop All (Retail Features).

Re: Selling both digital and physical products

rusticriverfarm — Thu, 03 Jun 2021 17:31:07 GMT

I had the same problem and it took me forever to figure out! To change to physical or event etc... you have to be on the "online" side. I was trying to change it from the main item area. The main area only shows categories.

Re: Selling both digital and physical products

Kaikehawaii — Fri, 02 Jul 2021 08:04:26 GMT

When will this options be available, how soon can we expect it?

Re: Selling both digital and physical products

AshleyK — Fri, 02 Jul 2021 17:00:27 GMT

@Kaikehawaii We, unfortunately, don't have a timeline for when this will be released.

Re: Selling both digital and physical products

Starofficially — Sun, 25 Jul 2021 15:10:03 GMT

Hey luvs, the option to sell digital products is available it just takes a few steps to get there. Here goes the steps:

From a PC, log into your Square Dashboard.

Click the 3 lines in the top left corner

Below the 9 boxes you should see a list of options

Click the one that says "Online"

Then, In the middle of the page click "Add A Item to Sell"

Then the blue "Add Item" button

Then, In the top right corner click the blue "Create New Item" button

Now you should be able to change the Item Type to "Digital"

I hope this helps you guys!! Happy Selling! Much LOVVEEE!!

Re: Selling both digital and physical products

Starofficially — Sun, 25 Jul 2021 15:11:45 GMT

check out my steps below to sell digital products luv

Re: Selling both digital and physical products

Kaikehawaii — Wed, 29 Sep 2021 21:26:04 GMT

Thank you very much Starofficially! I will check that out.

Re: Selling both digital and physical products

freeshipping — Fri, 29 Oct 2021 19:41:59 GMT

there is no "Item Type" in my hub.

Re: Selling both digital and physical products

Bronze_Palms — Tue, 10 Jan 2023 01:16:07 GMT

I noticed this thread already has a "Best Answer" so I wanted to ask you how your digital sales are doing. Curious to hear how you are advertising your digital products. Thanks!

Re: Selling both digital and physical products

mattwells — Thu, 23 May 2024 23:25:45 GMT

I noticed this thread about wanting to sell both physical and digital products on the Square platform. While Square has some great built-in features. I wanted to let you know about SendOwl, a digital delivery service that now integrates directly with Square Online stores. With SendOwl, you can automatically and securely deliver a wide range of digital products to your customers immediately after they make a purchase - no manual sending required! This includes everything from ebooks and courses to software, music, event tickets and more.

If you're serious about scaling your digital product sales without the hassle of manual delivery, I'd highly recommend checking out SendOwl's integration with Square Online. It could be a game-changer in streamlining your operations and providing an awesome experience for your customers.

Feel free to reach out if you have any other questions! I'm happy to chat more about how SendOwl has helped other creators and entrepreneurs grow their digital businesses.

Best,

Matt
(Shameless plug as I work at SendOwl)

Re: Selling both digital and physical products

BernadetteA — Fri, 24 May 2024 17:51:30 GMT

Thanks for sharing, @mattwells