thread Re: Contactless reader doesn't work to tap in Payments Troubleshooting

Contactless reader doesn't work to tap

Allegro1212 — Sat, 20 Sep 2025 11:54:47 GMT

My contactless reader works perfectly when chip cards are inserted but does not work at all for cards to tap. I understand not all cards have that capability..I am referring to the ones that that capabilty. None have ever worked. Any help? Thanks !

Re: Contactless reader doesn't work to tap

Joe — Mon, 03 May 2021 12:26:04 GMT

Hi there, @Allegro1212 - thanks for reaching out and joining us here on the Seller Community.

Have you checked to make sure that both your software for your POS and your device itself are both fully up-to-date? Often pending software updates can cause intermittent delays and issues with processing certain types of transactions.

Re: Contactless reader doesn't work to tap

QUINTONCORM78 — Fri, 19 Nov 2021 19:54:58 GMT

wellm im not in brain game at all i was tricked n i never signed a condsent form either n i need the money fro what i have to do to get money thanks QUINTON

Re: Contactless reader doesn't work to tap

QuinceEssential — Sun, 10 Apr 2022 02:19:16 GMT

My device and app are up to date, but the reader "tap" function still does not work. I hasn't worked from day 1, but I never kworried about it since back then not many cards had that function. Now that nearly ALL cards have it, customers want to use it. Do I have to purchase a new reader or can I return my reader in exchange for a new one?

Re: Contactless reader doesn't work to tap

Allegro1212 — Sun, 10 Apr 2022 02:45:52 GMT

I have same. Problem and question

Re: Contactless reader doesn't work to tap

Allegro1212 — Sun, 10 Apr 2022 02:47:12 GMT

Yes everything is up to date

Re: Contactless reader doesn't work to tap

QuinceEssential — Mon, 11 Apr 2022 02:54:29 GMT

I wish that SQUARE would chime in here and respond!

Re: Contactless reader doesn't work to tap

sayra — Tue, 12 Apr 2022 23:19:17 GMT

Hey @QuinceEssential,

Sorry to hear about the issues you are having with your reader. You may still have warranty on your reader. We'd be happy to look into this for you.

Re: Contactless reader doesn't work to tap

QuinceEssential — Wed, 13 Apr 2022 00:29:27 GMT

Great! However, we have had the reader over two years, so I doubt it is under warranty.

Can we exchange it for a new one?

Thank you,

Robert Siegel

Quince Essential LLC

Re: Contactless reader doesn't work to tap

sayra — Wed, 13 Apr 2022 01:01:55 GMT

@QuinceEssential- The reader cannot be exchanged for a new one once the warranty has expired. Have you reached out to our Customer Success Team for additional hands-on troubleshooting steps?

Re: Contactless reader doesn't work to tap

swig — Sat, 21 Sep 2024 21:26:01 GMT

I have this issue with two readers...

Re: Contactless reader doesn't work to tap

Allegro1212 — Sun, 22 Sep 2024 14:48:58 GMT

I use an iPad..os 17..with a contactless reader…did I read somewhere that using an iPad my contactless reader can never be tapped?

Re: Contactless reader doesn't work to tap

Summer2024 — Tue, 24 Sep 2024 18:49:26 GMT

Hi there, @Allegro1213!

Right now, tap to pay is not available on the iPad. Our product teams are working to make this possible in the future.

Re: Contactless reader doesn't work to tap

Allegro1212 — Wed, 25 Sep 2024 12:12:51 GMT

Glad for the answer..I can finally stop trying to figure it out..:). But I am surprised that after years the ipad is not able if the iphone is…not the end of the world but it would be nice...

thanks

(when it is will I have to get a different reader?

Re: Contactless reader doesn't work to tap

Summer2024 — Wed, 25 Sep 2024 15:29:48 GMT

Hey there, @Allegro1212.

I do not have any knowledge on what will be necessary if tap to pay becomes available on the iPad. I wouldn't think you would need to get a new reader, but Square is always making updates to the functionality of the hardware.

You can, however, do tap to pay with an iPad if you use the Square Stand. I definitely want to clarify that if any sellers come across this thread.