thread Re: How do I recover items that did not sync? in Payments Troubleshooting

How do I recover items that did not sync?

thestorehouse — Sat, 20 Sep 2025 11:54:32 GMT

On Friday, April 30 I noticed items were not synching between devices. We had entered hundreds of products in our inventory and I had made some updates to taxes, etc. Well, after chatting with a Customer Service Rep, I was asked to sign out of the app. When I did, everything we had done over the past 5 days was gone!

Very devastating and I am still trying to wrap my brain around it. First off, I have only one location and log in. So thats not it.

Re: How do I recover items that did not sync?

nika — Tue, 04 May 2021 19:26:20 GMT

Hi @thestorehouse. Do you by chance have a different account or multiple locations that you maybe logged in with by accident? That's the only reason I can think of as to why your items wouldn't be showing. But if that's not the case, I would reach back out to our Support team and see if they're able to file a ticket with our team to see if it's possible for them to take a look at what happened here.

Re: How do I recover items that did not sync?

thestorehouse — Tue, 04 May 2021 19:28:51 GMT

No I only have one sign in and one location. I chatted with someone on Friday when it happened. All they told me was they were sorry and “digging” to see why it happened.