thread updated app and appointments & services disappeared in Payments Troubleshooting

updated app and appointments & services disappeared

brigid_jean — Sat, 20 Sep 2025 11:51:45 GMT

When customers use the Book Now button on my instagram profile, the appointments were not showing up on my Booking calendar.

I updated the app, restarted my phone, and logged out and back into the app.

After doing those three things most of my existing appointments disappeared and my service library went from 10 services to 5.

Is there something else I need to do or do I have to manually input my services and appointments? Extremely frustrated by this.

Re: updated app and appointments & services disappeared

Valentina — Mon, 17 May 2021 17:34:06 GMT

This doesn't sound right, @brigid_jean - have you reached out to our team?

If you are still running into some troubles, we would recommend reaching out directly so our Appointments team can take a closer look at your account with you and help shine a light on what you saw happen Saturday. When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

Re: updated app and appointments & services disappeared

brigid_jean — Mon, 17 May 2021 18:08:01 GMT

okay thank you