thread Re: Order Pick-Up Issue in Payments Troubleshooting

Order Pick-Up Issue

toyouinspire — Sat, 20 Sep 2025 11:51:32 GMT

Hi everyone,

I'm currently a floral merchant and have utilized the Postmates with Square integration for the past few weeks. Unfortunately, Postmates is sending carriers to my personal address and not my business. I've tried calling both Square + Postmates several times and haven't received much clarity or support. When submitting the orders for pick-up my business address is always listed.

Has anyone else had a similar issue or have any ideas of how I can fix this issue?

Re: Order Pick-Up Issue

Goldneye — Mon, 17 May 2021 15:33:37 GMT

HI, you would need to contact Customer Support to change the address on the account. It may seem its correct everywhere you can see it, but within the main account settings when it was setup needs to be corrected/changed.

You can try to contact Customer Support with this link. Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Order Pick-Up Issue

toyouinspire — Mon, 17 May 2021 15:46:06 GMT

Thank you so much!