thread Re: Customers getting error "Store address or location id is required" in Payments Troubleshooting

Customers getting error "Store address or location id is required"

JayWoodford — Sat, 20 Sep 2025 11:51:02 GMT

When a customer tries to purchase online, they get the message "Store address or location id is required." I received orders less than two hours ago. I have not changed anything and now my customers can not place orders. I went into my account and settings and all give the proper address. Please help!

Re: Customers getting error "Store address or location id is required"

BeeHeavenFarm — Thu, 20 May 2021 03:16:58 GMT

A similar thing started happening to me this evening as well. Help, please - I'm losing sales.

Re: Customers getting error "Store address or location id is required"

PCClayTarget — Thu, 20 May 2021 13:26:53 GMT

SAME THING HAPPENED TO ME!

PLEASE FIX ASAP

Re: Customers getting error "Store address or location id is required"

PCClayTarget — Thu, 20 May 2021 13:29:21 GMT

Same thing happened to us, did you get it resolved?

Re: Customers getting error "Store address or location id is required"

PCClayTarget — Thu, 20 May 2021 13:30:01 GMT

Same thing happened to us, have you figured out how to repair it?

Re: Customers getting error "Store address or location id is required"

asteinberg — Thu, 20 May 2021 14:40:02 GMT

Same! Anyone have a resolution?

Re: Customers getting error "Store address or location id is required"

BeeHeavenFarm — Thu, 20 May 2021 16:06:30 GMT

I contacted Square customer service (via a chat session). Jacob checked things out, saw my settings all looked good. He toggled the link off and on (which I'd already tried several times over the course of many hours of fiddling with settings and workaround ideas), and it magically started working again. He indicated this problem was indicative of a sync issue.

He said "you can also go to the Square Online overview page and go to the Square Sync side of things and toggle on and off those sync settings, since the checkout links are powered by Square Online."

I hope this info helps y'all - it was really frustrating to be dead in the water for so long, but this was the first time I'd set up an order link with pickup, and thought it might be something I missed about the order timing...

Re: Customers getting error "Store address or location id is required"

BeeHeavenFarm — Thu, 20 May 2021 19:56:44 GMT

check out the answer I posted late this morning. it may help you.

Re: Customers getting error "Store address or location id is required"

BeeHeavenFarm — Thu, 20 May 2021 19:58:14 GMT

check out the answer I posted late this morning. problem resolved.