thread Re: Create An Item page unresponsive AGAIN in Payments Troubleshooting

Create An Item page unresponsive AGAIN

OstMerc — Sat, 20 Sep 2025 11:50:24 GMT

Last month our Create An Item page was unresponsive, on the dashboard. Square opened a ticket and after three weeks someone told us they ran a fix and it started working again. Now it’s not working again. When the screen opens from the Item Library page we can’t type any info or select anything from drop down menus.
everything is up to date, internet is working fine, history has been cleared. The problem is happening on our iPad using both Chrome and Safari and on a laptop with Safari.
please help! We can’t receive items in the dashboard. and we can’t receive them in the app because we can’t enter all the details we need - cost, vendor...

Re: Create An Item page unresponsive AGAIN

Qwipers — Tue, 25 May 2021 17:14:27 GMT

How did you create a ticket? Or how did you get square to look into it?

Re: Create An Item page unresponsive AGAIN

Goldneye — Tue, 25 May 2021 17:24:08 GMT

HI, there has been a couple of discussions on the board regarding Square not being responsive. If you are trying to add items at the busiest time of the day there is a significant lag.

Re: Create An Item page unresponsive AGAIN

Goldneye — Tue, 25 May 2021 17:24:34 GMT

HI, you can try to contact Customer Support with this link. Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Create An Item page unresponsive AGAIN

isabelle — Tue, 25 May 2021 18:23:44 GMT

Can you include your site URL and a screenshot @OstMerc? I can reach out to Engineering once I have that.