thread Square Marketing Email Campaign Errors in Payments Troubleshooting

Square Marketing Email Campaign Errors

BlackAngelDsgns — Sat, 20 Sep 2025 11:50:15 GMT

Is anyone else having an issue with Square Marketing email campaigns? For 2 days I have been trying to send an email campaign and I keep getting the error message below. This happens whether I try to schedule or send. At first, it says the campaign is being sent, then this pops up, and the email never sends. My store opens in 2 days and I would really like to get one more blast out, help!

Re: Square Marketing Email Campaign Errors

nika — Thu, 27 May 2021 19:28:52 GMT

Hi @BlackAngelDsgns. Appreciate you making us aware of this issue you're experiencing. I haven't seen any reports of other sellers having trouble sending campaigns. What browser are you using?

Re: Square Marketing Email Campaign Errors

crys11riv11 — Thu, 23 Sep 2021 13:06:42 GMT

I'm having the same issue. As of today 9/23/2021. I am using Google Chrome.

Re: Square Marketing Email Campaign Errors

STRANDSBrooke — Tue, 05 Oct 2021 19:14:25 GMT

I cannot send an email to save my life. nothing but error messages

Re: Square Marketing Email Campaign Errors

Valentina — Thu, 07 Oct 2021 18:15:52 GMT

This definitely doesn't sound right, @STRANDSBrooke - have you contacted our team by phone yet?

They can take a look at your account with you to help a shine light here, as they are able look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

Re: Square Marketing Email Campaign Errors

GP82818 — Sun, 19 Dec 2021 18:25:16 GMT

I'm having the same issue during the busiest season and week of the year and I'm losing it! Please help.

Re: Square Marketing Email Campaign Errors

JJ_ — Tue, 21 Dec 2021 20:51:39 GMT

Hey there @GP82818

The least we want is for you to be experiencing issues on the busiest week of the year. If you haven't already please reach out to our Marketing team over the phone so they can look into this for you.

Re: Square Marketing Email Campaign Errors

Rusticarrow — Sat, 19 Feb 2022 02:04:37 GMT

Did anyone get help on this? I’m so frustrated and the square automated helper is useless. Idk who else to contact or what to do.

Re: Square Marketing Email Campaign Errors

sayra — Sun, 20 Feb 2022 22:49:18 GMT

Hello @Rusticarrow,

Can we please get more details related to your issue. What kind of errors are you seeing on your end? Can you please send us a screenshot of the error you are receiving if any?

We will be on the lookout for your reply.