thread Re: Abandoned cart emails not being sent. in Payments Troubleshooting

Abandoned cart emails not being sent.

thesoutherndaff — Sat, 20 Sep 2025 11:50:09 GMT

I enabled abandoned cart emails last month and have not seen any go out. I even tested it out with my own account. I tried shopping the site, filling up my cart and entering info and then leaving the page. I never received anything. I specifically upgraded to premium just for this feature. Can someone help me?

Re: Abandoned cart emails not being sent.

Goldneye — Wed, 26 May 2021 17:07:03 GMT

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/6958-abandoned-cart-emails

Re: Abandoned cart emails not being sent.

cityonmychest — Wed, 05 Jul 2023 03:09:08 GMT

My abandoned cart is enabled but not sending out to customers. In the last year only 250 total abandoned emails have been sent. My data says I've had 750 'add to carts' off my site last month alone. My employees and I have even added items on our own to test the abandoned cart, and the abandoned email never came! I have spoke to square representatives for 3 days in a row, and they can't seem to fix the issue. I have missed out on so much money, and I have retail plus.

Re: Abandoned cart emails not being sent.

MayaP — Wed, 05 Jul 2023 13:10:44 GMT

Hey there @cityonmychest - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I am sorry to hear the abandoned cart emails have not been working, that is super frustrating. I currently don't see any support cases on your account reporting this. in order to get this resolved you will need to speak with our Square Online Support Team at 1-855-700-6000 squ.re/contactsqsupport. In order to help get this resolved we will need to look at your settings and setup. To protect your account security we cannot discuss that information here.

Please reach out to Square Online Support so they can further assist. If you need anything else though please let me know!