thread Re: checkout button not working with checkout links in Payments Troubleshooting

checkout button not working with checkout links

CoachellaGreens — Sat, 20 Sep 2025 11:49:59 GMT

Checkout links almost work but the button has the word "checkout" grayed out and will not allow a purchase. Everything else seems fine on the links. This is the case with all my checkout links. Any help would be much appreciated.

Thanks!

Here is one of the links...

https://checkout.square.site/merchant/MLGPHZKQTRYTV/checkout/7S5LY54GEQII56EX4YFOCMN3

Re: checkout button not working with checkout links

Goldneye — Wed, 26 May 2021 21:55:46 GMT

HI, thank you for the example link. When you choose an option from the dropdown an active GPay button appears. Checkout is grayed out.

Check your Square Dashboard settings.

Re: checkout button not working with checkout links

CoachellaGreens — Wed, 26 May 2021 21:59:36 GMT

Thank you Terri. What settings in the dashboard should I check?

Re: checkout button not working with checkout links

Goldneye — Wed, 26 May 2021 22:13:01 GMT

HI, well after searching a bit, on Online Dashboard do you have Accept Online Orders toggle On? Under Advanced Settings do you have the Checkout Mode selected?

Re: checkout button not working with checkout links

CoachellaGreens — Wed, 26 May 2021 22:26:07 GMT

Thanks Terri. Accept Online Orders is on. Checkout mode is selected and set to "add to cart." I tried changing it to "buy now" but it didn't help. Any other ideas? Thank you so much for your time!

Re: checkout button not working with checkout links

CoachellaGreens — Thu, 27 May 2021 00:48:07 GMT

This is apparently not fixable right now. The developers are aware of the problem and working on a fix with no time frame for a solution.

Re: checkout button not working with checkout links

AHCO1 — Thu, 27 May 2021 21:45:54 GMT

Any updates to this? having same issue. On with support and they did not seem to know about this.

Re: checkout button not working with checkout links

AHCO1 — Thu, 27 May 2021 21:46:54 GMT

Did they fix it for you yet? same issue with our site.

Re: checkout button not working with checkout links

CoachellaGreens — Thu, 27 May 2021 22:05:57 GMT

Sorry, no word yet. I hope they find the problem soon...

Re: checkout button not working with checkout links

AHCO1 — Fri, 28 May 2021 12:09:53 GMT

I see your site is still broken. I called and reviewed with them that I saw others having this issue and a "customer support specialist", who was unaware of the issue, contacted someone else and confirmed. They got my site fixed in about 15 minutes.

Re: checkout button not working with checkout links

OneWintryNight — Wed, 28 Jul 2021 15:30:06 GMT

Was this ever resolved? We are having the same problem, as reported by customers.

Re: checkout button not working with checkout links

BernadetteA — Thu, 29 Jul 2021 21:38:51 GMT

Thanks for reaching out, @OneWintryNight 😊

I recommend reaching out to our support team since this issue may require account-specific troubleshooting assistance. A rep will be able to log into the account with you to make sure the settings are correct.

You can reach the support team here.

Re: checkout button not working with checkout links

CoachellaGreens — Sat, 31 Jul 2021 02:04:42 GMT

Still broken, never a response or fix yet